At SkinWorks, we are dedicated to delivering professional, results-driven services including laser hair removal, advanced laser treatments, and personalized facials. To ensure fairness and smooth operations for all clients, we’ve outlined our current policies regarding bookings, payments, and service usage.
Cancellations or Rescheduling Within 48 Hours:
Cancellations or changes made within 48 hours of the scheduled appointment time will incur a $50 cancellation fee.
This fee helps us manage resources and offer appointments to other clients waiting for availability.
High-Resource Appointments:
Appointments involving extra staffing, equipment, or preparation may be subject to higher cancellation fees, depending on costs incurred.
No-Show Policy:
Clients who do not show up without notice will be considered a no-show and may be charged the full cost of the service.
A valid credit card is required to reserve all appointments.
Your card will not be charged unless a cancellation or no-show fee applies, or if there is an outstanding balance.
Payment Due at Time of Service:
Full payment is due at the time of service unless a prior arrangement has been made.
Accepted Payment Methods:
We accept cash, all major credit cards, debit cards, and SkinWorks gift cards.
Non-Refundable & Non-Transferable:
All packages, memberships, and prepaid services are final sale and cannot be refunded.
These services are non-transferable and must be used solely by the individual who purchased them.
Services may not be shared, gifted, or used by friends, family, or any third party.
Expiration Policy:
Packages and prepaid sessions must be used within 12 months of purchase unless otherwise noted.
Missed Appointment Policy for Packages:
Missed or late-cancelled appointments (within 48 hours) may result in loss of that session from your package.
Final Sale:
All gift card sales are final and cannot be redeemed for cash.
Expiration:
Gift cards are valid for 5 years from the purchase date, per applicable law.
No Guaranteed Outcomes:
Results vary by individual. SkinWorks cannot guarantee specific outcomes or timelines for results.
Treatment Recommendations:
Our team will provide personalized treatment plans, but outcomes depend on each client’s unique skin, body, and health profile.
Disclosure of Health Information:
You must disclose all relevant health information, including medications, allergies, and skin conditions, before treatment.
Right to Decline Treatment:
We reserve the right to refuse or stop treatment if we determine it may be unsafe or inappropriate for any reason.
Non-Transferable / No Cash Value:
Prizes and promotional services have no cash value, and are non-transferable.
Must be used by the winner or designated individual as originally intended.
We understand that emergencies can happen. If you need to cancel within 48 hours due to an emergency, please contact us directly. We may waive the cancellation fee at our discretion in certain situations.
Payment Expectations:
All outstanding balances must be paid in full before future appointments can be scheduled.
Collections Process:
Unpaid balances after multiple attempts may be sent to collections, and clients will be responsible for any associated fees.
By booking services, purchasing a package, or redeeming a promotion with SkinWorks, you agree to the above Terms & Conditions.
We appreciate your understanding and cooperation. These policies help us deliver high-quality services and ensure that appointment times and resources are used fairly and effectively for all of our clients.
